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Returns and Refund Policy

At Genzi, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 7-day refund policy. Please read the following terms and conditions carefully:

1. Refund Eligibility

We offer a 7-day refund policy from the date you receive your order. To be eligible for a refund, the following conditions must be met:

2. Refund Process

To request a refund, please contact our customer support team at contact@genzi.com with the following details:

Once we receive your request, we will review the return and approve or reject it based on our refund policy.

3. Refund Amount

If your refund request is approved, we will refund the amount of the product after deducting the applicable GST and shipping charges. The refund will be credited to your Genzi wallet, which can be used for future purchases on our Platform.

4. Refund Validity

The refund amount in your wallet will be valid for 1 year from the date of issuance. If you do not use the funds within the validity period, the amount will expire.

5. Non-Refundable Items

Some items are not eligible for a refund, including:

6. Exchange Policy

Currently, we do not offer exchanges. If you would like a different size, color, or style, please initiate a refund and place a new order.

7. Shipping Costs

Shipping charges are non-refundable. If you are returning an item, you will be responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

8. Contact Us

If you have any questions or need assistance with your return or refund request, please contact us at:

Email: contact@genzi.com